The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). Background results will be evaluated on a case-by-case basis. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. If you are passionate about enhancing customer experiences and possess strong analytical, communication, and problem-solving skills, we encourage you to apply and be part of our dedicated team. Note: The Coordinator II for Customer Experience role offers a rewarding opportunity to make a significant impact on our organization's customer-centric initiatives while working in a collaborative and innovative environment. Participate in special projects alongside leaders, demonstrating your ability to collaborate effectively and contribute to the success of cross-functional initiatives. Thrive in both Small Team and Large Team environments, contributing actively to team efforts and supporting the achievement of collective goals. Take initiative and exercise judgment while operating within pre-determined guidelines, ensuring efficiency and effectiveness in decision-making.

Handle a variety of duties involving different and unrelated steps and methods, showcasing adaptability and resourcefulness in managing diverse tasks. Leverage data to create compelling narratives that shed light on our customer and employee experiences, using these insights to drive operational actions and ensure continuous improvement.

Serve as a Subject Matter Expert (SME) in Customer Experience, possessing a deep understanding of customer needs, expectations, and pain points to guide improvement initiatives effectively.Ĭoordinate operations and strategic plans, leading research projects that aim to enhance our organization's ability to deliver exceptional experiences to employees and customers alike.įoster strong working relationships across consumer, marketing, and business departments, collaborating to identify best practices and develop cohesive approaches for delivering outstanding customer experiences. The Coordinator II for Customer Experience will:

Lumen jobs remote